Customer Account Handler
Our client, a reputable company specialising in plastics and rubber manufacturing, is seeking a dedicated Customer Account Handler to join their team in Blackburn, Lancashire. This is a fantastic opportunity for an experienced administrator with a background in general manufacturing to contribute to a fast-paced, dynamic environment. The successful candidate will play a vital role in managing customer accounts, ensuring smooth communication, and supporting the company's quality service commitments. The company offers a professional working environment, standard hours of 40 per week, with a competitive holiday entitlement of 28 days including bank holidays.
Responsibilities
- Manage and develop customer accounts, ensuring high levels of customer satisfaction
- Process orders, invoices, and other administrative documentation accurately and efficiently
- Coordinate between production, logistics, and sales teams to meet customer requirements
- Resolve customer queries and issues promptly and professionally
- Maintain accurate records of customer interactions and transactions
- Assist with updating customer data and maintaining CRM systems
- Contribute to continuous improvement initiatives within the team
Requirements
- Previous experience as an Administrator, preferably within manufacturing or related industries
- Strong organisational and communication skills
- Proficiency in MS Office, especially Excel and Outlook
- Ability to manage multiple tasks and deadlines effectively
- Excellent customer service and problem-solving abilities
- Team player with a proactive attitude and attention to detail
Joining this company means becoming part of a dedicated team within a well-established organisation that values professionalism and employee development. You will benefit from a secure, long-term position, a competitive salary, and a supportive work environment that encourages growth and success. If you are ready to take on this rewarding challenge, we invite you to apply today. We look forward to helping you find your next step within a thriving business.